산업공학과

1. 모집부문 : Quality Coach (품질관리원)

- Communicate with and support Quality Manager, Operations Manager, Supervisors, leads, and employees including troubleshooting.
-Participate and contribute to company projects and developmental meetings.
- Coach call center agents on a daily, weekly and monthly basis to Quality improvement.
- Conduct Supervisor Case Audits.
- Conduct Process and Agent Level Transaction Monitoring.
- Ensure consistent application of the quality process/system.
- Attend and/Facilitate Client Calibration or monitoring sessions.
- Facilitate Quality training and/or initiatives.
- Diagnosis continuous improvement opportunities applicable to account, workgroup and department. Utilize common process methodology for process improvement.
- Monitor agent quality on a daily, weekly, and monthly basis.
- Develop and maintain quality reports at agent, team, and call center level.
- Assist in developing and streamlining Quality procedures.
- Provide written and verbal feedback to agents on all completed evaluations.
- Attend Calibration Sessions.
- Handle Agent Case as required.

2. 지원자격

- 대졸자
- 경력무관
- 군필 혹은 면제자로 해외여행결격사유 없는자 
선택 영어(상) : 업무관련 거의 모든 상황에서 만족할 만한 의사소통 가능
선택 한국어(최상) : 모든 상황에서 효과적인 의사소통 가능
- Minimum 1 to 2 years of quality related experience in BPO/call center.
- Superior written and verbal communication skills and presentation skills in English and Korean.
- Proficient with various software applications including MS Word, MS Excel, MS PowerPoint, MS Outlook.
- Self-motivated, Performance-oriented & Team-oriented.
- Ability to manage and develop a team across multiple sites, virtual team experience.
- Ability to build rapport and work effectively with all levels of management and clients.
- Understand and comply with all company and departmental rules and regulations, policies and procedures.
- Must be a self-starter, organized, detailed oriented and independent.
- Proven Past Performance Associated With Current Quality guidelines.
- Flexible to work any shifts within department hours of operation.

3. 근로조건

- 정규직
- (한화기준) 연봉 : 3,120만원  ~ 3,360만원  ( 11 MYR  ~ 120,000 MYR )
- 급여 외 성과금, 교대 수당, 임금 인상 有
- 비자 비용 회사 부담
- 편도 항공권/격리 비용/임시숙소 6박
- 복지포인트 연 3000 MYR(안과, 치과, IT 제품 또는 항공권)
- 연차/병가/생일 휴가/부양 휴가/혼인 휴가/출산휴가 등
- 보험 지원(배우자 및 자녀) - 입원, 수술, 생명, 상해
- 역세권 위치(Ampang Park LRT 역)
- 근무지 : Suite 27-11, Level 27, GTower, 199, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
Why join us?
* Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
* Employee engagement, recognition and appreciation program.
* Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.

4. 접수기간/방법

- 2022.06.30 접수마감
- 영문이력서
- 모집요강 및 입사지원 바로가기
https://www.worldjob.or.kr/advnc/epmtLink.do?joCrtfcNo=E20220129002&joCrtfcDsp=3&joCrtfcDspSn=1&menuId=1000002033

5. 진행방법 : Online Assessment > Recruiter Interview > Hiring Manager Interview > Offer > Work Permit Application > Onboard

6. 문의 : 김지연 ( job1@hrdkorea.or.kr )